Effortless Maintenance Requests: Using AppFolio's Online Resident Portal

May 2, 2024

At Elite Property Management, we strive to make your living experience as convenient and seamless as possible. One of the tools we offer to enhance your satisfaction is the AppFolio online resident portal, designed to streamline maintenance requests and ensure prompt assistance. Here's a guide on how to make the most of this user-friendly platform.

1. Access the Portal: Log in to your AppFolio account through our website or mobile app. If you don't have an account yet, you can easily create one using your resident credentials provided by our team.

2. Navigate to Maintenance Requests: Once logged in, locate the "Maintenance Requests" section within the portal. This is where you can submit and track all maintenance-related issues for your property.

3. Submit a New Request: Click on the "Submit Request" button to initiate a new maintenance request. Provide detailed information about the issue, including the type of problem, location within your unit, and any specific instructions or preferences.

4. Attach Photos or Documents: For clarity and efficiency, consider attaching photos or documents related to the maintenance issue. This helps our maintenance team assess the situation accurately and expedite the resolution process.

5. Track Progress: After submitting your request, you can easily track its progress through the portal. Receive real-time updates on the status of your maintenance ticket, including when it has been assigned to a technician and when it's marked as resolved.

6. Provide Feedback: Once the maintenance issue is resolved, take a moment to provide feedback on your experience. Your input helps us continually improve our services and ensure your satisfaction as a valued resident.

10. Enjoy Peace of Mind: With AppFolio's online resident portal, you can enjoy peace of mind knowing that your maintenance requests are handled promptly and efficiently by our dedicated team. Experience hassle-free living and focus on what matters most to you.

At Elite Property Management, we're committed to providing you with exceptional service and convenience at every step. Utilize the AppFolio online resident portal for seamless maintenance requests and enjoy a worry-free living experience. If you have any questions or need assistance, our team is always here to help.

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Your Complete Guide to Living with Pets in an Apartment

October 7, 2025

At Elite Property Management, we know that pets are more than just animals — they’re family! Whether you’re cuddling up with a cat or walking your energetic pup, having a pet brings so much joy to everyday life. Apartment living with pets can take a little extra planning, but with a few helpful habits, you and your furry friend can thrive together. 1. Know and Follow Pet Policies Before bringing a new pet home, take a moment to review your community’s pet policies. These include important details like breed or weight limits, pet fees, and leash rules. If you have questions, our team is always happy to help you understand what’s allowed at your specific property — we want both you and your pet to feel right at home! 2. Choose a Pet That Fits Your Space Some pets naturally adjust better to apartment life than others. Think about your home’s size, noise levels, and schedule when choosing the right companion. Low-energy pets or breeds that don’t need a large yard can often adapt beautifully to apartment living. 3. Create a Pet-Friendly Zone Designate a cozy corner for your pet’s essentials — food and water bowls, a soft bed, and a few toys. Having a dedicated space helps them feel secure and keeps your home organized. It’s also a great way to protect furniture and flooring from wear and tear. 4. Keep a Routine Consistency is key for pets! Try to feed, walk, and play at the same time each day. A reliable routine helps your pet feel more relaxed and can prevent boredom or anxiety-related behaviors. 5. Keep Things Clean A tidy space makes apartment living more enjoyable for both you and your pet. Vacuum regularly to keep shedding under control, wash bedding often, and use pet-safe cleaners for any messes. A lint roller and an odor-neutralizing spray can quickly freshen up your space when guests visit! 6. Be a Good Neighbor We love seeing pets around our communities, and part of being a great neighbor is keeping things courteous. Always clean up after your pet, respect leash requirements, and try to minimize barking or noise when possible. Small acts of consideration go a long way toward keeping our communities friendly for everyone. 7. Get Outside Together Ames is full of pet-friendly places to explore! Whether you’re walking your dog or enjoying a sunny afternoon with your cat on a harness, these local spots are perfect for fresh air and fun: Ames Dog Park – A 10-acre off-leash park with separate areas for large and small dogs. Visit Ames Dog Park Ada Hayden Heritage Park – Beautiful lakeside trails perfect for on-leash walks. Learn more about Ada Hayden Park Discover Ames: Pet-Friendly Guide – Explore even more local pet-friendly businesses and activities. 8. S tay on Top of Pet Health Regular vet visits, vaccinations, and grooming keep your pet happy and healthy. It’s also a good idea to make sure your pet’s ID tag or microchip information is up to date in case they ever wander off. Final Thoughts At Elite Property Management, we’re proud to offer a variety of pet-friendly homes across Ames and surrounding communities. With a little care, consistency, and love, apartment living with pets can be just as comfortable and rewarding as living in a larger home. Looking for your next pet-friendly apartment? 👉 View our available listings here !