Effortless Maintenance Requests: Using AppFolio's Online Resident Portal

May 2, 2024

At Elite Property Management, we strive to make your living experience as convenient and seamless as possible. One of the tools we offer to enhance your satisfaction is the AppFolio online resident portal, designed to streamline maintenance requests and ensure prompt assistance. Here's a guide on how to make the most of this user-friendly platform.


1. Access the Portal: Log in to your AppFolio account through our website or mobile app. If you don't have an account yet, you can easily create one using your resident credentials provided by our team.


2. Navigate to Maintenance Requests: Once logged in, locate the "Maintenance Requests" section within the portal. This is where you can submit and track all maintenance-related issues for your property.


3. Submit a New Request: Click on the "Submit Request" button to initiate a new maintenance request. Provide detailed information about the issue, including the type of problem, location within your unit, and any specific instructions or preferences.


4. Attach Photos or Documents: For clarity and efficiency, consider attaching photos or documents related to the maintenance issue. This helps our maintenance team assess the situation accurately and expedite the resolution process.


5. Track Progress: After submitting your request, you can easily track its progress through the portal. Receive real-time updates on the status of your maintenance ticket, including when it has been assigned to a technician and when it's marked as resolved.


6. Provide Feedback: Once the maintenance issue is resolved, take a moment to provide feedback on your experience. Your input helps us continually improve our services and ensure your satisfaction as a valued resident.


10. Enjoy Peace of Mind: With AppFolio's online resident portal, you can enjoy peace of mind knowing that your maintenance requests are handled promptly and efficiently by our dedicated team. Experience hassle-free living and focus on what matters most to you.


At Elite Property Management, we're committed to providing you with exceptional service and convenience at every step. Utilize the AppFolio online resident portal for seamless maintenance requests and enjoy a worry-free living experience. If you have any questions or need assistance, our team is always here to help.


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